Frequently Asked Questions

 

How do I place an order?

Orders are to be placed via email, to our order coordinator at orders@trsaustralia.com.au. We require in writing the unit title and code, as well as the quantity required.

The reason we only accept written orders is to ensure that we are accurate in supplying the correct units that you require, as many of the training packages have similar unit codes and names. Reducing errors, saves both TRS and our customers money in the long run and provides for better customer service.

Why do I have to sign a service agreement?

All customers must sign a service agreement with us. The services agreement outlines copyright on our resources and documents, provides the RTO with a written contract to show auditors, outlines any credit arrangements and clearly outlines the agreement that you purchase one copy per student.

Do you retail or just wholesale?

We only wholesale to registered RTOs and training organisations who are utalising one copy per student. We cannot supply just one copy for your trainer.

What is your refund policy?

Training Resource Solutions will only refund or replace goods if our goods have arrived in a damaged condition or were unsuitable for the purpose they were provided.

We cannot refund or return resources which have been ordered accidently or resources that were over ordered, as we print and badge to order for each specific client therefore, returns cannot be resold.

Does the teacher support material come with the student resource, or is it an additional cost?

The supporting material comes at no additional cost with the student resources, however, is only available for use with the student resources and may not be used for any student whom a student resource book has not been purchased.

Am I getting the latest versions?

Training Resource Solutions print to order, always ensuring that all resources printed are 100% the latest version.

We do not have a warehouse of stock. Therefore, if our team makes a change to a resource, you will immediately get the latest version on your latest order.

We supply an online version control document to show you all the latest versions of each document and any changes we have made.

How often do Training Resource Solutions update the resources?

We continue to update and keep our content relevant on a day to day basis. By looking at our version control document, you can keep informed about the changes that have been made and the date they were made.

We update our material following legislation or regulation changes, continuous improvement suggestions from clients or people within the industry and changes following from the Industry Skills Council.

Training Resource Solutions value feedback from our customers in ensuring we are providing the most relevant subject matter for each unit.

Am I able to purchase the materials under a licensing agreement?

No. Training Resource Solutions does not offer any licensing agreements.

How quickly can I get my order?

Please allow between 5-7 working days for your order to be processed. We aim to print the resources within 1-2 working days. Australia Post E-Parcel can take between 1-7 working days, depending on which state you are located in. (We post from Melbourne).

We can offer urgent express postage if required, at an additional cost to your business.

What presentation options do I have for my student resources?

Included within the cost, we will brand the resource, written assessment and student presentation with your company logo. You can have the resources hole punched and/or stapled down the left hand side. At an additional cost, we will collate the resources into individual student binders for you.

Do I have the online support material forever?

No. The support material for each unit will continue to be available to you, as long as you continue to purchase the resources for that unit on an ongoing per student basis. Copyright on the documents is that you may not use these documents for students whom you have not purchased a training resource for.

How often are the resources validated?

We update on a continuous basis and externally validate where possible, but not for every unit. Resources continue to be validated by our internal validation processes as well as many external validation systems our clients participate in.

We appreciate the results following validations to be emailed to us, in order to add them into our continuous improvement system; but often these documents are hard for us to obtain.