Policies

Service agreement terms and conditions, postage and handling, returns and copyright.

Service agreement contract

All customers must sign a service agreement with us before purchasing any resources and be a registered RTO. The service agreement outlines the copyright on our resources and supporting documents, provides the RTO with a written contract to show auditors, outlines any credit arrangements and clearly outlines the agreement that you purchase one copy per student.

The service agreement is not transferable and is specific to one RTO. A service agreement fee of $1.00 (including GST) is payable, in order to make the contract valid. This fee is non-refundable.

The service agreement is only acknowledged once it has been signed by both the RTO and signed on behalf of Training Resource Solutions.

The agreement is valid for a period of twelve months from the date of signing, however, can be cancelled if the RTO does not abide by the service agreement. The agreement will require renewal once the period of time is up.

Supply

Training Resource Solutions reserve the right not to supply any person, RTO or business. If Training Resource Solutions do choose to supply people or businesses who are not currently a registered RTO or for RTOs who are not a current customer and are using resources for addition to scope, then there is a minimum charge of $2000 per training package that resources are purchased from. The customer will have 12 months to use this $2000 credit on resources after which it will expire and be forfeited.

Postage and handling

  • Standard Postage in VICTORIA is $5.00 per box, including GST.
  • Standard Interstate postage (QLD, TAS, SA, NSW, WA and NT) is priced at $16.50 per box, inc. GST.

As a rough guide, we can generally fit up to 50 student resources in a box if they are hole punched and/or stapled or up to 8 large student folders.

Training Resource Solutions uses the Australia Post E-Parcel system, all orders are dispatched from our warehouse weekdays at 3.30pm.

Australia Post can take anywhere between 1-7 working days to get to you, depending on which state you are located in. We post all orders from Melbourne.

We can offer urgent express postage if required, at an additional cost to your business. Please contact our office on 03 9988 6039 for a quote.

All orders are trackable with an Australia Post tracking number and automated email notifications.

If you ever have an issue or inquiry with your order tracking, or parcel location, then don’t hesitate to contact our office and our friendly team will be more than happy to assist you.

Returns

Training Resource Solutions will only refund or replace goods if our goods have arrived in a damaged condition or were unsuitable for the purpose they were provided.

We cannot refund or return resources which have been ordered accidently or resources that were over ordered, as we print and badge to order for each specific client therefore, returns cannot be resold.

Copyright

Unlicensed or unauthorised copying is prohibited by law, Commonwealth of Australia, the Copyright Act 1968.

All rights are reserved. No part of this work may be reproduced or copied in any form or by any means (graphic, electronic, or mechanical, including photocopying, recording, taping or information retrieval systems) without the written permission of the copyright owner, Training Resource Solutions Pty Ltd. And is protected by Australian Copyright Law.

TRS resources are authored and published by Training Resource Solutions Pty Ltd.

Copyright on the supporting documents is that you may not use these documents for students whom you have not purchased a training resource for.