BSB Business Services Training Package

Our business units are available for Certificate II in Business, Certificate III in Business, Certificate III in Business Administration, Certificate IV in Leadership and Management and Diploma of Leadership and Management.

Can’t see a unit that you require?? Send us an email today and we will let you know if it is in development.

Current units available:

Certificate I and II level units:

BSBITU111 – Operate a personal digital device

BSBITU112 – Develop keyboard skills

BSBWHS201 – Contribute to health and safety of self and others

BSBCUS201 – Deliver a service to customers

BSBIND201 – Work effectively in a business environment

BSBINM201 – Process and maintain workplace information

BSBINM202 – Handle mail

BSBINN201 – Contribute to workplace innovation

BSBITU211 – Produce digital text documents

BSBITU212 – Create and use spreadsheets

BSBITU213 – Use digital technologies to communicate remotely

BSBCMM201 – Communicate in the workplace

BSBSMB201 – Identify suitability for micro business

BSBSUS201 – Participate in environmentally sustainable work practices

BSBWOR202 – Organise and complete daily work activities

BSBWOR204 – Use business technology

BSBWOR203 – Work effectively with others



Certificate IV level units:

BSBSUS401 – Implement and monitor environmentally sustainable work practices

BSBLDR401 – Communicate effectively as a workplace leader

BSBLDR402 – Lead effective workplace relationships

BSBLDR403 – Lead team effectiveness

BSBLDR404 – Lead a diverse workforce

BSBMGT401 – Show leadership in the workplace

BSBMGT402 – Implement operational plan

BSBMGT403 – Implement continuous improvement

BSBMKG401 – Profile the market

BSBMKG413 – Promote products and services

BSBMKG414 – Undertake marketing activities

BSBWHS401 – Implement and monitor WHS policies, procedures and programs to meet legislative requirements

BSBWOR404 – Develop work priorities

BSBRSK401 – Identify risk and apply risk management processes

BSBCMM401 – Make a presentation

BSBWRT401 – Write complex documents

BSBREL401 – Establish networks

BSBREL402 –  Build client relationships and business networks

BSBCUS401 – Coordinate implementation of customer service strategies

BSBCUS402 – Address customer needs

BSBCUS403 – Implement customer service standards

BSBADM405 – Organise meetings

BSBADM409 – Coordinate business resources

BSBLED401 – Develop teams and individuals

BSBCOM406 – Conduct work within a compliance framework

BSBITU401 – Design and develop complex text documents

BSBITU402 – Develop and use complex spreadsheets

BSBITU404 – Produce complex desktop published documents

BSBRES411 – Analyse and present research information

BSBFIA401 – Prepare financial reports

BSBFIA412 – Report on financial activity

BSBINM401 – Implement workplace information systems


Certificate III level units:

BSBWHS302 – Apply knowledge of WHS legislation in the workplace

BSBFIA301 – Maintain financial records

BSBFIA302 – Process payroll

BSBFIA303 – Process accounts payable and receivable

BSBFIA304 – Maintain a general ledger

BSBADM307 – Organise schedules

BSBCUS301 – Deliver and monitor a service to customers

BSBDIV301 – Work effectively with diversity

BSBWRT301 – Write simple documents

BSBCMM301 – Process customer complaints

BSBWOR301 – Organise personal work priorities and development

BSBINM301 – Organise workplace information

BSBINM302 – Utilise a knowledge management system

BSBITU306 – Design and produce business documents

BSBITU307 – Develop keyboard speed and accuracy

BSBITU309 – Produce desktop published documents

BSBITU311 – Use simple relational databases

BSBITU312 – Create electronic presentations

BSBITU313 – Design and produce digital text documents

BSBITU314 – Design and produce spreadsheets

BSBITU315 – Purchase goods and services online

BSBINN301 – Promote innovation in a team environment

BSBADM311 – Maintain business resources

BSBPRO301 – Recommend products and services

BSBFLM303 – Contribute to effective workplace relationships

BSBFLM305 – Support operational plan

BSBFLM309 – Support continuous improvement systems and processes

BSBFLM311 – Support a workplace learning environment

BSBFLM312 – Contribute to team effectiveness

BSBPUR301 – Purchase goods and services


Diploma level units:

BSBLDR502 – Lead and manage effective workplace relationships

BSBLDR504 – Implement diversity in the workplace

BSBLDR511 – Develop and use emotional intelligence

BSBWHS501 – Ensure a safe workplace

BSBFIM501 – Manage budgets and financial plans

BSBFIM601 – Manage finances

BSBDIV501 – Manage diversity in the workplace

BSBMGT517 – Manage operational plan

BSBMGT502 – Manage people performance

BSBWOR501 – Manage personal work priorities and professional development

BSBWOR502 – Lead and manage team effectiveness

BSBPMG522 – Undertake project work

BSBCUS501 – Manage quality customer service

BSBRSK501 – Manage risk

BSBHRM405 – Support the recruitment, selection and induction of staff

BSBHRM506 Manage recruitment, selection and induction processes

BSBMGT617 – Develop and implement a business plan

BSBADM502 – Manage meetings

BSBSUS501 – Develop workplace policies and procedures for sustainability

BSBWRK520 – Manage employee relations