Business (BSB)

Business (BSB) Training Packages

Student resources available for Workplace Skills, Business, Human Resource Management and Leadership & Management

Happy group of business people discussing strategy during team meeting at the office desk together

BSB10120 Certificate I in Workplace Skills

  • Total number of units = 6
  • 2 core units plus
  • 4 elective units, of which:2 elective units must be selected from the elective units listed below
    • for the remaining 2 elective units:
      • up to 2 units may be selected from the elective units listed below
      • if not listed, up to 2 units may be selected from a Certificate I or Certificate II from this or any other currently endorsed Training Package qualification or accredited course
  • BSBOPS101 Use business resources
  • BSBPEF101 Plan and prepare for work readiness
  • BSBCMM211 Apply communication skills
  • BSBCRT201 Develop and apply thinking and problem solving skills
  • BSBDAT201 Collect and record data
  • BSBOPS201 Work effectively in business environments
  • BSBOPS202 Engage with customers
  • BSBPEF201 Support personal wellbeing in the workplace
  • BSBPEF202 Plan and apply time management
  • BSBSUS211 Participate in sustainable work practices
  • BSBTEC101 Operate digital devices
    BSBTEC203 Research using the internet
  • BSBTWK201 Work effectively with others
  • BSBWHS211 Contribute to the health and safety of self and others
  • FSKDIG002 Use digital technology for routine and simple workplace task
  • FSKLRG011 Use routine strategies for work-related learning

BSB20120 Certificate II in Workplace Skills

  • Total number of units = 10
  • 5 core units plus
  • 5 elective units, of which:
    • 1 elective unit must be selected from Group A
    • 1 elective unit must be selected from Group B
    • for the remaining 3 elective units:
      • up to 3 units may be selected from Groups A, B and C
      • if not listed, up to 2 units may be selected from a Certificate I, Certificate II or Certificate III from this or any other currently endorsed Training Package qualification or accredited course.
  • BSBCMM211 Apply communication skills
  • BSBOPS201 Work effectively in business environments
  • BSBPEF201 Support personal wellbeing in the workplace
  • BSBSUS211 Participate in sustainable work practices
  • BSBWHS211 Contribute to the health and safety of self and others

Group A - Self Management

  • BSBCRT201 Develop and apply thinking and problem solving skills

  • BSBPEF202 Plan and apply time management

  • BSBPEF302 Develop self-awareness

 

Group B - Technology

  • BSBDAT201 Collect and record data

  • BSBFIN301 Process financial transactions

  • BSBTEC101 Operate digital devices

  • BSBTEC201 Use business software applications

  • BSBTEC202 Use digital technologies to communicate in a work environment

  • BSBTEC203 Research using the internet

 

Group C - Working with Others

  • BSBOPS202 Engage with customers

  • BSBOPS203 Deliver a service to customers

  • BSBOPS101 Use business resources

  • BSBTWK201 Work effectively with others

  • SIRXCEG002 Assist with customer difficulties

  • SIRXPDK001 Advise on products and services

BSB30120 Certificate III in Business

  • Total number of units = 13
  • 6 core units plus
  • 7 elective units, of which:
    • 2 elective units must be selected from Group A
    • 1 elective unit must be selected from Group B
    • for the remaining 4 elective units:
      • up to 4 units may be selected from Groups A – G
      • if not listed, up to 3 units may be selected from a Certificate II, Certificate III or Certificate IV from this or any other currently endorsed Training Package qualification or accredited course.
  • BSBCRT311 Apply critical thinking skills in a team environment

  • BSBPEF201 Support personal wellbeing in the workplace

  • BSBSUS211 Participate in sustainable work practices

  • BSBTWK301 Use inclusive work practices

  • BSBWHS311 Assist in maintaining workplace safety

  • BSBXCM301 Engage in workplace communication

Group A - Technology

  • BSBDAT201 Collect and record data

  • BSBTEC201 Use business software applications

  • BSBTEC202 Use digital technologies to communicate in a work environment

  • BSBTEC301 Design and produce business documents

  • BSBTEC302 Design and produce spreadsheets

  • BSBTEC303 Create electronic presentations

  • BSBTEC404 Use digital technologies to collaborate in a work environment

  • BSBWRT311 Write simple documents

  • BSBXCS301 Protect own personal online profile from cyber security threats

  • BSBXCS303 Securely manage personally identifiable information and workplace information

 

Group B - Business Competence

  • BSBESB302 Develop and present business proposals

  • BSBESB401 Research and develop business plans

  • BSBOPS302 Identify business risk

  • BSBPEF301 Organise personal work priorities

  • BSBPMG430 Undertake project work

  • BSBSTR301 Contribute to continuous improvement

 

Group C - Teamwork and Relationships

  • BSBLDR301 Support effective workplace relationships

  • BSBPEF302 Develop self-awareness

  • BSBXTW301 Work in a team

 

Group D - Customer and Client Engagement

  • BSBOPS304 Deliver and monitor a service to customers

  • BSBOPS305 Process customer complaints

  • SIRXCEG002 Assist with customer difficulties

  • SIRXCEG005 Maintain business to business relationships

  • SIRXMKT001 Support marketing and promotional activities

  • SIRXOSM003 Use social media and online tools

  • SIRXPDK001 Advise on products and services

 

Group E - Business Administration

  • BSBFIN301 Process financial transactions

  • BSBFIN302 Maintain financial records

  • BSBHRM416 Process payroll

  • BSBINS202 Handle receipt and dispatch of information

  • BSBOPS301 Maintain business resources

  • BSBOPS303 Organise schedules

  • BSBPUR301 Purchase goods and services

 

Group G - Records and Information Management

  • BSBINS302 Organise workplace information

  • BSBINS303 Use knowledge management systems

  • BSBINS309 Maintain business records

BSB40120 Certificate IV in Business

  • Total number of units = 12
  • 6 core units plus
  • 6 elective units, of which:
    • 2 elective units must be selected from Group A
    • for the remaining 4 elective units:
      • up to 4 units may be selected from Groups A – J
      • if not listed, up to 2 units may be selected from a Certificate III, Certificate IV or Diploma from this or any other currently endorsed Training Package qualification or accredited course.
  • BSBCRT411 Apply critical thinking to work practices

  • BSBTEC404 Use digital technologies to collaborate in a work environment

  • BSBTWK401 Build and maintain business relationships

  • BSBWHS411 Implement and monitor WHS policies, procedures and programs

  • BSBWRT411 Write complex documents

  • BSBXCM401 Apply communication strategies in the workplace

Group A - Self-Development

  • BSBPEF401 Manage personal health and wellbeing

  • BSBPEF402 Develop personal work priorities

  • BSBPEF403 Lead personal development

  • BSBPEF502 Develop and use emotional intelligence

 

Group B - Leadership

  • BSBCMM411 Make presentations

  • BSBCMM412 Lead difficult conversations

  • BSBHRM413 Support the learning and development of teams and individuals

  • BSBLDR411 Demonstrate leadership in the workplace

  • BSBPEF501 Manage personal and professional development

  • BSBSTR401 Promote innovation in team environments

  • BSBXTW401 Lead and facilitate a team

 

Group C - Business Administration

  • BSBOPS401 Coordinate business resources

  • BSBOPS405 Organise business meetings

  • BSBPMG430 Undertake project work

  • BSBTEC401 Design and produce complex text documents

  • BSBTEC402 Design and produce complex spreadsheets

  • BSBTEC403 Apply digital solutions to work processes

 

Group D - Business Operations

  • BSBESB401 Research and develop business plans

  • BSBHRM415 Coordinate recruitment and onboarding

  • BSBINS401 Analyse and present research information

  • BSBMKG433 Undertake marketing activities

  • BSBMKG434 Promote products and services

  • BSBOPS402 Coordinate business operational plans

  • BSBOPS403 Apply business risk management processes

  • BSBOPS404 Implement customer service strategies

  • BSBSTR402 Implement continuous improvement

  • SIRXMKT002 Use social media to engage customers

  • SIRXSLS003 Achieve sales results

 

Group E - Sustainability

  • BSBSUS411 Implement and monitor environmentally sustainable work practices

  • BSBSUS511 Develop workplace policies and procedures for sustainability

 

Group F - Big Data

  • BSBXBD404 Use big data for operational decision making

 

Group H - Financial Administration

  • BSBFIN301 Process financial transactions

  • BSBFIN302 Maintain financial records

  • BSBFIN401 Report on financial activity

  • BSBHRM416 Process payroll

BSB40420 Certificate IV in Human Resource Management

  • Total number of units = 12
  • 6 core units plus
  • 6 elective units, of which:
    • 2 elective units must be selected from Group A
    • 2 elective units must be selected from Group B
    • for the remaining 2 elective units:
      • up to 2 units may be selected from Groups A and B
      • if not listed, up to 2 units may be selected from a Certificate III, Certificate IV or Diploma from this or any other currently endorsed Training Package qualification or accredited course.
  • BSBHRM411 Administer performance development processes

  • BSBHRM412 Support employee and industrial relations

  • BSBHRM413 Support the learning and development of teams and individuals

  • BSBHRM415 Coordinate recruitment and onboarding

  • BSBHRM417 Support human resource functions and processes

  • BSBWHS411 Implement and monitor WHS policies, procedures and programs

Group A - Human Resources

  • BSBCMM412 Lead difficult conversations
    BSBHRM416 Process payroll

  • BSBHRM528 Coordinate remuneration and employee benefits

  • BSBHRM529 Coordinate separation and termination processes

  • BSBHRM530 Coordinate rehabilitation or return to work programs

 

Group B - Transferable Skills

  • BSBCMM411 Make presentations

  • BSBOPS403 Apply business risk management processes

  • BSBOPS405 Organise business meetings

  • BSBPEF403 Lead personal development

  • BSBPMG430 Undertake project work

  • BSBTEC404 Use digital technologies to collaborate in a work environment

  • BSBTWK401 Build and maintain business relationships

  • BSBWRT411 Write complex documents

  • BSBXCM401 Apply communication strategies in the workplace

BSB40520 Certificate IV in Leadership and Management

  • Total number of units = 12
  • 5 core units plus
  • 7 elective units, of which:
    • 4 elective units must be selected from Group A
    • for the remaining 3 elective units:
      • up to 3 units may be selected from Groups A and B
      • if not listed, up to 2 units may be selected from a Certificate IV or above, from this or any other currently endorsed Training Package qualification or accredited course.
  • BSBLDR411 Demonstrate leadership in the workplace

  • BSBLDR413 Lead effective workplace relationships

  • BSBOPS402 Coordinate business operational plans

  • BSBXCM401 Apply communication strategies in the workplace

  • BSBXTW401 Lead and facilitate a team

Group A

  • BSBCMM412 Lead difficult conversations

  • BSBCRT411 Apply critical thinking to work practices

  • BSBFIN401 Report on financial activity

  • BSBLDR412 Communicate effectively as a workplace leader

  • BSBLDR414 Lead team effectiveness

  • BSBLDR521 Lead the development of diverse workforces

  • BSBOPS403 Apply business risk management processes

  • BSBPEF402 Develop personal work priorities

  • BSBSTR401 Promote innovation in team environments

  • BSBSTR502 Facilitate continuous improvement

  • BSBTWK401 Build and maintain business relationships

  • BSBWHS411 Implement and monitor WHS policies, procedures and programs

  • BSBXBD404 Use big data for operational decision making

 

Group B

  • BSBOPS401 Coordinate business resources

  • BSBOPS404 Implement customer service strategies

  • BSBOPS405 Organise business meetings

  • BSBPEF401 Manage personal health and wellbeing

  • BSBPEF403 Lead personal development

  • BSBPEF502 Develop and use emotional intelligence

  • BSBPMG430 Undertake project work

  • BSBSUS411 Implement and monitor environmentally sustainable work practices

  • BSBWRT411 Write complex documents

  • SIRXCEG004 Create a customer-centric culture

BSB50120 Diploma of Business

  • Total number of units = 12
  • 5 core units plus
  • 7 elective units, of which:
    • 2 elective units must be selected from Group A
    • for the remaining 5 elective units:
      • up to 5 units may be selected from Groups A – I
      • if not listed, up to 2 units may be selected from a Certificate IV, Diploma or Advanced Diploma from this or any other currently endorsed Training Package qualification or accredited course
  • BSBCRT511 Develop critical thinking in others

  • BSBFIN501 Manage budgets and financial plans

  • BSBOPS501 Manage business resources

  • BSBSUS511 Develop workplace policies and procedures for sustainability

  • BSBXCM501 Lead communication in the workplace

Group A - Business Operations

  • BSBFIN601 Manage organisational finances

  • BSBHRM525 Manage recruitment and onboarding

  • BSBHRM529 Coordinate separation and termination processes

  • BSBOPS502 Manage business operational plans

  • BSBOPS504 Manage business risk

  • BSBOPS601 Develop and implement business plans

  • BSBPMG430 Undertake project work

  • BSBSTR603 Develop business continuity plans

  • BSBTWK503 Manage meetings

 

Group B - Leadership

  • BSBHRM521 Facilitate performance development processes

  • BSBLDR521 Lead the development of diverse workforces

  • BSBLDR522 Manage people performance

  • BSBLDR523 Lead and manage effective workplace relationships

  • BSBPEF501 Manage personal and professional development

  • BSBTWK501 Lead diversity and inclusion
    BSBTWK502 Manage team effectiveness

 

Group C - Organisational Development

  • BSBPEF401 Manage personal health and wellbeing

  • BSBPEF502 Develop and use emotional intelligence

  • BSBSTR501 Establish innovative work environments

  • BSBSTR502 Facilitate continuous improvement

 

Group D - Compliance

  • BSBWHS521 Ensure a safe workplace for a work area

 

Group E - Business Development

  • BSBMKG541 Identify and evaluate marketing opportunities

  • BSBOPS404 Implement customer service strategies

  • BSBOPS505 Manage organisational customer service

  • BSBTWK401 Build and maintain business relationships

  • SIRXMGT005 Lead the development of business opportunities

 

Group F - Digital and Data

  • BSBTEC403 Apply digital solutions to work processes

  • BSBTEC404 Use digital technologies to collaborate in a work environment

BSB50320 Diploma of Human Resource Management

  • Total number of units = 12
  • 7 core units plus
  • 5 elective units, of which:
    • 2 elective units must be selected from Group A
    • 2 elective units must be selected from Group B
    • for the remaining 1 elective unit:
      • up to 1 unit may be selected from Groups A and B
      • if not listed, 1 unit may be selected from a Certificate IV, Diploma or Advanced Diploma from this or any other currently endorsed Training Package qualification or accredited course.
  • BSBHRM521 Facilitate performance development processes
  • BSBHRM522 Manage employee and industrial relations
  • BSBHRM523 Coordinate the learning and development of teams and individuals
  • BSBHRM524 Coordinate workforce plan implementation
  • BSBHRM527 Coordinate human resource functions and processes
  • BSBOPS504 Manage business risk
  • BSBWHS411 Implement and monitor WHS policies, procedures and programs

Group A - Human Resources

  • BSBHRM525 Manage recruitment and onboarding

  • BSBHRM529 Coordinate separation and termination processes

  • BSBWHS521 Ensure a safe workplace for a work area

 

Group B - Transferable Skills

  • BSBCMM511 Communicate with influence

  • BSBCRT511 Develop critical thinking in others

  • BSBFIN501 Manage budgets and financial plans

  • BSBLDR523 Lead and manage effective workplace relationships

  • BSBPEF501 Manage personal and professional development

  • BSBPMG430 Undertake project work

  • BSBTWK501 Lead diversity and inclusion

BSB50420 Diploma of Leadership and Management

  • Total number of units = 12
  • 6 core units plus
  • 6 elective units, of which:
    • 4 elective units must be selected from the elective units listed below
    • for the remaining 2 elective units:
      • up to 2 units may be selected from the elective units listed below
      • if not listed, up to 2 units may be selected from a Certificate IV or above, from this or any other currently endorsed Training Package qualification or accredited course.
  • BSBCMM511 Communicate with influence
  • BSBCRT511 Develop critical thinking in others
  • BSBLDR523 Lead and manage effective workplace relationships
  • BSBOPS502 Manage business operational plans
  • BSBPEF502 Develop and use emotional intelligence
  • BSBTWK502 Manage team effectiveness
  • BSBCMM412 Lead difficult conversations
  • BSBFIN501 Manage budgets and financial plans
  • BSBHRM522 Manage employee and industrial relations
  • BSBHRM524 Coordinate workforce plan implementation
  • BSBLDR521 Lead the development of diverse workforces
  • BSBLDR522 Manage people performance
  • BSBHRM522 Manage employee and industrial relations
  • BSBMKG555 Write persuasive copy
  • BSBOPS501 Manage business resources
  • BSBOPS504 Manage business risk
  • BSBOPS505 Manage organisational customer service
  • BSBPEF501 Manage personal and professional development
  • BSBSTR501 Establish innovative work environments
  • BSBSTR502 Facilitate continuous improvement
  • BSBSUS511 Develop workplace policies and procedures for sustainability
  • BSBTWK501 Lead diversity and inclusion
  • BSBTWK503 Manage meetings
  • BSBWHS521 Ensure a safe workplace for a work area
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