Retail (SIR)

Retail Services (SIR) Training Packages

Student resources available for Workplace Skills, Business, Human Resource Management and Leadership & Management

Logistics, laptop and fashion manager of retail or boutique shop checking clothing stock in boxes o

SIR1011 Certificate I in Retail Services

  • SIRXCOM001 Communicate in the workplace to support team and customer outcomes
  • SIRXIND001 Work effectively in a service environment
  • SIRXWHS001 Work safely
  • FSKDIG02 Use digital technology for simple workplace tasks
  • SIRXIND003 Organise personal work requirements
  • SIRXIND004 Plan a career in the retail industry

SIR20216 Certificate II in Retail Services

  • SIRXCEG001 Engage the customer
  • SIRXCOM001 Communicate in the workplace to support team and customer outcomes
  • SIRXIND001 Work effectively in a service environment
  • SIRXIND003 Organise personal work requirements
  • SIRXPDK001 Advise on products and services
  • SIRXRSK001 Identify and respond to security risks
  • SIRXWHS002 Contribute to workplace health and safety
  • BSBWOR204 Use business technology
  • FSKLRG09 Use strategies to respond to routine workplace problems
  • SIRRFSA001 Handle food safely in a retail environment
  • SIRRINV001 Receive and handle retail stock
  • SIRRMER001 Produce visual merchandise displays
  • SIRRMER002 Merchandise food products
  • SIRXCEG008 Manage disrespectful, aggressive, and abusive customers
  • SIRXIND002 Organise and maintain the store environment
  • SIRXIND004 Plan a career in the retail industry
  • SIRXPDK002 Advise on food products and services
  • SIRXSLS002 Follow point-of-sale procedures

SIR20216 Certificate III in Retail Services

  • SIRXCEG001 Engage the customer
  • SIRXCEG002 Assist with customer difficulties
  • SIRXCEG003 Build customer relationships and loyalty
  • SIRXCOM002 Work effectively in a team
  • SIRXIND001 Work effectively in a service environment
  • SIRXRSK001 Identify and respond to security risks
  • SIRXSLS001 Sell to the retail customer
  • SIRXWHS002 Contribute to workplace health and safety
  • BSBMKG401 Profile the market
  • SIRRFSA001 Handle food safely in a retail environment
  • SIRRFSA002 Supervise a food safety program
  • SIRRINV001 Receive and handle retail stock
  • SIRRINV002 Control stock
  • SIRRMER001 Produce visual merchandise displays
  • SIRRMER002 Merchandise food products
  • SIRRMER003 Coordinate visual merchandising activities
  • SIRRRTF001 Balance and secure point-of-sale terminal
  • SIRRSTY001 Style the customer
  • SIRWSLS002 Analyse and achieve sales targets
  • SIRWSLS003 Build sales of branded products
  • SIRXCEG006 Provide online customer service
  • SIRXCEG008 Manage disrespectful, aggressive, and abusive customers
  • SIRXHWB001 Maintain personal health and wellbeing
  • SIRXIND002 Organise and maintain the store environment
  • SIRXIND003 Organise personal work requirements
  • SIRXMGT001 Supervise and support frontline team members
  • SIRXMKT001 Support marketing and promotional activities
  • SIRXOSM002 Maintain ethical and professional standards when using social media and online platforms*
  • SIRXOSM003 Use social media and online tools
  • SIRXPDK002 Advise on food products and services
  • SIRXTAD001 Train others in frontline tasks
  • SITHFAB002 Provide responsible service of alcohol

SIR40316 Certificate IV in Retail Management

  • SIRRRTF002 Monitor retail store financials
  • SIRXCEG004 Create a customer-centric culture
  • SIRXHRM002 Maintain employee relations
  • SIRXMGT002 Lead a frontline team
  • SIRXRSK002 Maintain store security
  • SIRXSLS003 Achieve sales results
  • SIRXWHS003 Maintain workplace safety
  • BSBCUS401 Coordinate implementation of customer service strategies
  • BSBFIA302 Process payroll
  • BSBINN301 Promote innovation in a team environment
  • BSBMGT402 Implement operational plan
  • BSBMKG401 Profile the market
  • SIRRFSA001 Handle food safely in a retail environment
  • SIRRFSA002 Supervise a food safety program
  • SIRRINV002 Control stock
  • SIRRMER003 Coordinate visual merchandising activities
  • SIRXCEG008 Manage disrespectful, aggressive, and abusive customers
  • SIRXHRM001 Recruit, select and induct team members
  • SIRXHWB002 Promote workplace health and wellbeing
  • SIRXIND005 Develop personal productivity
  • SIRXIND006 Review retail business fundamentals
  • SIRXMKT002 Use social media to engage customers
  • SIRXMKT003 Manage promotional activities
  • SIRXTAD002 Develop the retail frontline
  • SITXHRM002 Roster staff
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